Item support is a service provided by RedFoc for customer who buy an item or purchased an item (Game templates, game sources.etc) through RedFoc website.

Not included in item support

  • Item customization
  • Installation of the item
  • Hosting, server environment, or software
  • Help from authors of included third party assets (if not bundled)
  • Intreagrating third-part service (SDK or APi) (if not intregrated by default)

Included in all item purchases

  • Item updates
  • Bug report
  • Answering technical questions about the item

We not guarantee we will answer your question quickly, but we will do for the best.